I was pleasantly surprised to receive a healthy (and I mean healthy) tree. The J&P photo on the website is exactly what you will receive--well packaged (no broken or bent branches) and the California shipment is prompt. My sister-in-law bought one from another company and let's just say she was not very happy. So far, it has produced new branched leaves and has withstood the Vegas winds. I'm keeping my fingers crossed that when summer finally comes, it will do well in the extreme heat. Can't wait for it to mature a bit more so that I can use the leaves and fruit for cooking. If you are undecided regarding this Keiffer (Thai) Lime tree, don't be. I highly recommend the J&P Citrus Keiffer Lime. By the way, my sister-in-law also bought one when she saw mine. See, you can't go wrong with this purchase. Go for it!