Customer Service

*For zones 9-13, some bareroot roses may ship as early as January 18th.

Shipping windows listed above are the projected timeframes orders will leave our facility based on product availability, weather, and other factors. To protect and maintain the quality of your items, we may alter the above ship dates to provide the best product quality upon arrival. Once your order has shipped, you will receive an email with a shipment tracking number for your order. To ensure you receive the best quality roses and plants, we cannot hold orders or delay delivery once the order is prepared for shipment.

Please note that if your order contains multiple items, we aim to ship your full order in one shipment. If your order contains multiple items, it will ship once all items are available to ship to your zone. In certain circumstances, you may receive your order across multiple shipments.

Accessories and hard goods will be processed, packed and shipped promptly.

• Actual ship dates vary with weather conditions including temperatures, in your area and ours.
• Some products may be shipped separately due to timing or special handling requirements.
• Allow 2-5 business days for processing prior to shipment.

Shipping and Handling

Our delivery rates for standard delivery are per address or per recipient.

ORDER TOTAL PER ADDRESS	VIA STANDARD DELIVERY
$0.02 - $24.94	$9.95
$24.95 - $49.94	$15.95
$49.95 - $74.94	$19.95
$74.95 - $99.94	$24.95
$99.95 - $124.94	$27.95
$124.95 - $149.94	$29.95
$149.95 and over	20% of Merchandise Total

*Expedited shipping options are available for most items at an additional charge, please see How We Ship below.

April 1, 2022 - What is the “fuel surcharge”? Like many companies, we are facing unprecedented increases in shipping costs due to high fuel prices. Unfortunately, while we have absorbed these costs in early 2022, the sustained high prices make it impossible for us to completely absorb moving forward. We will continue to monitor fuel and related shipping prices. We appreciate your understanding of this issue.

• Shipping charges are reflected in Secure Checkout.
• Your credit card will not be charged until your order ships.
• An order cannot be cancelled once it has been prepared for shipping.
• Items ordered at the same time may be shipped separately.
• Non-plant items - We ship within 7 business days for standard delivery. Delivery times vary.
• We Ship at the best time for planting. Our expert horticultural staff determines proper planting time in each region of the country, and we ship accordingly. When shipment is immediate, allow up to two weeks after we received your order for delivery (most locations).
• All orders are shipped FOB Origin.

Payment

For Internet, telephone and FAX orders, we accept VISA, MasterCard, Discover Network, and American Express - please include card number and the month and year it expires. If you would like to use more than one Gift Card, please email us at info@jacksonandperkins.com. If you intend to mail your order, we accept credit cards and personal checks. Credit cards are billed at time of order. Please note, free items incur shipping charges.

Sales Tax

Taxes will be estimated when orders are placed on the web or through our Call Center. Actual Taxes will be computed at the time the product is shipped and you will be emailed with the final order total including actual tax. If no tax is collected you may owe Use Tax to your state on this purchase.

Mississippi State Residents: The amount of sales/use tax is collected as a convenience to you per guidance provided by the Mississippi Department of Revenue.

Alabama State Residents: Seller has collected the simplified sellers use tax on this transaction(s) delivered into Alabama and the tax will be remitted on the customer’s behalf to the Alabama Department of Revenue. Seller’s program account number is SSU-R010195503.

Colorado State Residents: Effective July 1, 2022, Colorado imposes a retail delivery fee on all deliveries by motor vehicle to a location in Colorado with at least one item of tangible personal property subject to state sales or use tax. The retailer or marketplace facilitator that collects the sales or use tax on the tangible personal property sold and delivered, including delivery by a third party, is liable to collect and remit the retail delivery fee. Deliveries include when any taxable goods are mailed, shipped, or otherwise delivered by motor vehicle to a purchaser in Colorado.

If placing an order with a catalog mail in order form, follow the steps below. If you prefer to have us guide you through this, please email info@jacksonandperkins.com or easily place your order online and leave the rest to us.

• Step 1 - If your state is listed below, please click on the state specific link to find your tax region and tax rate. If your state is not listed, you do not need to include estimated sales tax with your order.
• Step 2 - Multiply the merchandise subtotal from your catalog mail in order form by the state sales tax rate to calculate your estimated tax. Write the estimated sales tax amount on your catalog mail in order form and include it in your order total.
• Step 3 - Mail in your completed catalog mail in order form with your full payment including estimated sales tax. We will contact you directly with any questions on your order once we receive it.

Click to see tax rates by state: Alabama | Alaska | Arizona | Arkansas | California | Colorado | Connecticut | District of Columbia | Florida | Georgia | Hawaii | Idaho | Illinois | Indiana | Iowa | Kansas | Kentucky | Louisiana | Maine | Maryland | Massachusetts | Michigan | Minnesota | Mississippi | Nebraska | Nevada | New Jersey | New Mexico | New York | North Carolina | North Dakota | Ohio | Oklahoma | Pennsylvania | Rhode Island | South Carolina | South Dakota | Tennessee | Texas | Utah | Vermont | Virginia | Washington | West Virginia | Wisconsin | Wyoming.

Sales Tax

• We collect sales tax for shipments to SC.
• For orders by mail, please include the correct sales tax for your area when filling out the order form. Remember that shipping and handling charges are subject to sales tax where applicable.
• For telephone orders, we will gladly calculate the correct sales tax for your order.
• For orders online, your sales tax will be automatically calculated and billed to your credit card.

Security & Privacy

You can order confidentially. Our online shopping is secure. We've taken every precaution to protect sensitive data sent to us over the Internet. All personal and credit card information entered on your order is transmitted in an encrypted form for your safety. We work hard to protect the security of your information by using Secure Socket Layer (SSL) technology, the current standard for secure transactions over the Internet. There are some simple measures that you can take to promote protection of your information. First, to help protect the security of your account, do not share your password with others. Also, remember to "log-off" after using any of our on-line services when you have finished using the website on a public computer. While we strives to protect your information by using SSL and through measures to protect our system, such security cannot be ensured. Consequently, we do not ensure or warrant the security of information you transmit, and you do so at your own risk.

Privacy Policy

Effective: October 15, 2003