We hope that all of our fellow gardeners are safe and well. At a time when we are seeing unusually high demand, we ask for your patience. We are working hard to ship your order as quickly as possible and thank you for your patience and understanding.
2019 Shipping & Handling
Shipping and Handling
Our delivery rates for standard delivery are per address or per recipient.
| ORDER TOTAL PER ADDRESS | VIA STANDARD DELIVERY |
| $0.02 - $9.94 | $6.95 |
| $9.95 - $24.94 | $9.95 |
| $24.95 - $35.94 | $12.95 |
| $35.95 - $45.94 | $14.95 |
| $45.95 - $65.94 | $16.95 |
| $65.95 - $74.94 | $18.95 |
| $74.95 - $84.94 | $20.95 |
| $84.95 - $99.94 | $23.95 |
| $99.95 - $124.94 | $25.95 |
| $124.95 - $149.94 | $28.95 |
| $149.95 and over | 19% of Merchandise Total |
- Shipping charges are reflected in Secure Checkout.
- Your credit card will not be charged until your order ships.
- An order cannot be cancelled once it has been prepared for shipping.
- Items ordered at the same time may be shipped separately.
- Non-plant items - We ship within 7 business days for standard delivery. Delivery times vary.
- We Ship at the best time for planting. Our expert horticultural staff determines proper planting time in each region of the country, and we ship accordingly. When shipment is immediate, allow up to two weeks after we received your order for delivery (most locations).
- All orders are shipped FOB Origin.
How We Ship
We want you to be completely satisfied with your purchase and the way in which it's delivered. Our custom containers have been extensively tested to ensure your merchandise arrives just as perfect as you see it on our website. Nobody delivers like we do.
How We Ship
We want you to be completely satisfied with your purchase and the way in which it's delivered. Our custom containers have been extensively tested to ensure your merchandise arrives just as perfect as you see it on our website. Nobody delivers like we do.
2 Day Express
(2 business days guaranteed) Adds $14.95 per item to the standard delivery charge.
2 Day Express
(2 business days guaranteed) Adds $14.95 per item to the standard delivery charge.
Fresh-cut Evergreen Gifts® Service
All fresh-cut evergreens are rush-shipped direct from our grower to ensure the freshest, longest lasting holiday displays. An additional $5 or $10 is added to the standard delivery charges for these items.
Fresh-cut Evergreen Gifts® Service
All fresh-cut evergreens are rush-shipped direct from our grower to ensure the freshest, longest lasting holiday displays. An additional $5 or $10 is added to the standard delivery charges for these items.
Garden Fresh Express® Service
All live plants and evergreens are shipped via 2-3 Day Delivery directly from our grower.
Garden Fresh Express® Service
All live plants and evergreens are shipped via 2-3 Day Delivery directly from our grower.
Alaska and Hawaii Deliveries
To ensure that your order arrives in perfect condition, we recommend shipping to a street address, not a P.O. Box. Shipments to Alaska and Hawaii are sent via Express Delivery only. For Alaska and Hawaii shipments, please add $20.00 per order to the Standard Shipping & Handling charge, and allow one additional day for delivery. Although we are able to offer shipping to AK and HI we are unable to ship where horticultural restrictions apply. Potted plants to HI are still excluded.
Alaska and Hawaii Deliveries
To ensure that your order arrives in perfect condition, we recommend shipping to a street address, not a P.O. Box. Shipments to Alaska and Hawaii are sent via Express Delivery only. For Alaska and Hawaii shipments, please add $20.00 per order to the Standard Shipping & Handling charge, and allow one additional day for delivery. Although we are able to offer shipping to AK and HI we are unable to ship where horticultural restrictions apply. Potted plants to HI are still excluded.
For Canadian and Foreign Deliveries
We are not able to ship to Canadian, International or APO / FPO addresses.
For Canadian and Foreign Deliveries
We are not able to ship to Canadian, International or APO / FPO addresses.
Heavy & Oversized Products
Some products require an additional handling charge. You'll find it noted in the product description when shopping on our Website. Please note some heavy or oversized items are not available for Express or Overnight shipping. Some items may require special freight service to your shipping address.The freight company will contact you to arrange a delivery time.
Heavy & Oversized Products
Some products require an additional handling charge. You'll find it noted in the product description when shopping on our Website. Please note some heavy or oversized items are not available for Express or Overnight shipping. Some items may require special freight service to your shipping address.The freight company will contact you to arrange a delivery time.
Delivery Guarantee
While we make every effort to ensure the accuracy of all information, we reserve the right to make corrections if an error does occur. Please check all addresses carefully. Postal and delivery services will not forward. We guarantee delivery only to the addresses we are given.
Delivery Guarantee
While we make every effort to ensure the accuracy of all information, we reserve the right to make corrections if an error does occur. Please check all addresses carefully. Postal and delivery services will not forward. We guarantee delivery only to the addresses we are given.
Shipping Dates
To ensure your plants thrive, we ship at the perfect time for planting in your region, based on your Planting Zone.Not sure what your Planting Zone is? Click here to find out.
| Spring 2020 Shipping Schedule and Zone Opening Dates | ||
| Zone | Bareroot Rose Earliest Ship Dates | Plants & Bulbs Earliest Ship Dates |
| 1-3 | Early-Mid May | Mid May |
| 4-5 | Early-Mid April | Late April |
| 6 | Mid-Late March | Early-Mid April |
| 7 | Early-Mid March | Mid-Late March |
| 8 | Mid-Late February | Early-Mid March |
| 9-13* | Late January-Mid February | Mid-Late February |
Shipping windows listed above are the projected timeframes orders will leave our facility based on product availability, weather, and other factors. To protect and maintain the quality of your items, we may alter the above ship dates to provide the best product quality upon arrival. Once your order has shipped, you will receive an email with a shipment tracking number for your order. To ensure you receive the best quality roses and plants, we cannot hold orders or delay delivery once the order is prepared for shipment.
Please note that if your order contains multiple items, we aim to ship your full order in one shipment. If your order contains multiple items, it will ship once all items are available to ship to your zone. In certain circumstances, you may receive your order across multiple shipments.
Accessories and hard goods will be processed, packed and shipped promptly.
- Actual ship dates vary with weather conditions including temperatures, in your area and ours.
- Some products may be shipped separately due to timing or special handling requirements.
- Allow 2-5 business days for processing prior to shipment.
We hope that all of our fellow gardeners are safe and well. At a time when we are seeing unusually high demand, we ask for your patience. We are working hard to ship your order as quickly as possible and thank you for your patience and understanding.
