Landscape Design Terms and Conditions

Jackson & Perkins Landscape & Garden Design Terms and Conditions

On behalf of the all of us at Jackson & Perkins we welcome you to the Jackson & Perkins Landscape & Garden Design Service. We are looking forward to working with you to make your garden vision a reality.

Please go through the terms below and acknowledging that you understand the design process and also that your credit card will be charged half the amount of the complete project when these terms and conditions are accepted. Once we receive your payment the design process will begin.

  1. I understand and accept that the design process will take place in the following steps. I will select plants to begin putting together my plant palette. My Jackson & Perkins designer will then design the garden and send the plans and plant selection to me in electronic format. I will have a video or voice call with my designer to go over the plans and plant selection. I will be given the opportunity to do one round of revisions. Once that is done Jackson & Perkins will confirm my delivery date and charge my credit card for the second half of the project when my order is shipped.
  2. I understand that a particular variety of plant my designer selected for my garden may not be available at time of shipping. I agree that an appropriate substitute approved by the Jackson & Perkins Landscape and Garden Design Team will be shipped instead.
  3. I am responsible for soil preparation, irrigation, proper installation and mulching of the garden. Jackson & Perkins designs the garden and provides the plants, plans and additional items at your request, and can help guide you through the process of finding a high quality installers in your area.
  4. Jackson & Perking guarantees your plants for two years from the date of purchase with proof of purchase and loss. We guarantee your plants to be high quality, true to type and shipped properly, and to perform as advertised.
  5. If any product was damaged in shipping or dead on arrival notify us within 48 hours from receipt. Please keep all contents and packaging.
  6. If you purchase tools or other garden accessories as part of your total order and they don’t perform as advertised, please contact us within 60 days through customer service at 1 800-292-4769. Return of non-defective tools and garden accessories will incur a 20% restocking fee plus freight.
  7. Photographs may be requested to prove loss and to help determine the cause of loss.
  8. All returns must include order #, customer’s name and address.
  9. Plants will be replaced with similar valued plants recommended by the designer or with a merchandise credit equal to the original price.
  10. Products may not be available in all states.
  11. No catalog, website, or coupon discounts apply to design fees, plants, or other products sold in the landscape design projects.
  12. Taxes will be estimated when orders are placed on the web or through our Call Center. Actual Taxes will be computed at the time the product is shipped and you will be emailed with the final order total including actual tax. If no tax is collected you may owe Use Tax to your state on this purchase.
  13. Delivery dates are based on the appropriate planting time obtained from USDA Climatic Zone Maps for your location.
  14. Jackson & Perkins is not responsible for property damage done by third party installers.
  15. By placing my order I’m accepting these terms and conditions.