We guarantee all Jackson & Perkins plant products to be high quality, true to type, shipped properly, and to perform as advertised. If your plant has received our recommended care and doesn't perform to your satisfaction, notify us and we will replace it free of charge or provide the cost of the product as credit toward a future purchase.
If any product was damaged in shipping, please contact us immediately.
To ensure that each living product has adequate opportunity to perform, we've established the following guidelines for reporting other problems:
Please understand that we cannot accept responsibility for the results of extreme weather, neglect, unforeseeable acts of nature, or ignoring our hardiness zone recommendation.
Your complete satisfaction is guaranteed with every product. If you are not fully satisfied with your purchase, please follow the guidelines below and we will furnish a replacement or merchandise credit:
If the item of your choice is unavailable or does not meet our high standards for quality, we may need to substitute an item of equal or greater value.