Your Satisfaction is Always Guaranteed

Your Satisfaction is Always Guaranteed!

Plant Products

We guarantee all Jackson & Perkins plant products to be high quality, true to type, shipped properly, and to perform as advertised. If your plant has received our recommended care and doesn't perform to your satisfaction, notify us and we will replace it free of charge or provide the cost of the product as credit toward a future purchase.

If any product was damaged in shipping, please contact us immediately.

To ensure that each living product has adequate opportunity to perform, we've established the following guidelines for reporting other problems:

  • Annuals: contact us within 14 days of receiving your plants
  • Gift plants: contact us within 30 days of receipt
  • Amaryllis Gifts: contact us within 60 days of receipt
    • If it has been 6 weeks and there is no sign of growth, you can replace it
    • If it has been 10 weeks and blooming has not occurred, you can replace it
  • Roses, bulbs, perennials, trees, and shrubs:
    • For plants received in Spring, contact us by June 30th of the year received
    • For plants received in Fall, contact us by June 30th of the year after receipt.

Please understand that we cannot accept responsibility for the results of extreme weather, neglect, unforeseeable acts of nature, or ignoring our hardiness zone recommendation.

Non-Plant Products

Your complete satisfaction is guaranteed with every product. If you are not fully satisfied with your purchase, please follow the guidelines below and we will furnish a replacement or merchandise credit:

  • Living Gifts: contact us within 30 days of receipt
  • Tools and gardening accessories: within 90 days, please contact Jackson & Perkins Return Department toll free at 1-800-292-4769 (or for local calls use 1-864-330-2029) for RMA.


If the item of your choice is unavailable or does not meet our high standards for quality, we may need to substitute an item of equal or greater value.