Your Satisfaction is Always Guaranteed

We guarantee all Jackson & Perkins plant products to be high quality, true to type, shipped properly, and to perform as advertised. If your plant has received our recommended care and doesn't perform to your satisfaction, notify us and we will replace it free of charge or provide the cost of the product as credit toward a future purchase.

If any product was damaged in shipping or dead on arrival, notify us within 48 hours from receipt. Please keep all contents and packaging.

To ensure that each living product has adequate opportunity to perform, we've established the following guidelines for reporting other problems:

Plant Products

  • Spring blooming bulbs sold in Fall. Contact us by May 30th of the following year of receipt.
  • Roses, perennials, trees, shrubs and bulbs sold in Spring. 90 days from date of receipt.

Annual Plant Product Issues

  • Contact us within 14 days of receiving your plants.

Please understand that we cannot accept responsibility for the results of extreme weather, neglect, unforeseeable acts of nature, or ignoring our hardiness zone recommendation.

Gift Plants

  • Contact us within 30 days of receipt.

Tools and Gardening Accessories

Within the 60 days, please contact Customer Service at 1-800-292-4769 (or for local calls use 1-864-330-2004) for RMA..

  • Returns on non-defective tools and gardening accessories will incur a 20% restocking fee plus freight.
  • All returns must include order #, customer's name and address.
  • Sale items will only be issued a merchandise credit for purchase price.
  • By placing an order you are accepting these terms.
  • Photos may be required on a situational basis.
    • Substitutions

      If the item of your choice is unavailable or does not meet our high standards for quality, we may need to substitute an item of equal or greater value.

      Product Availability

      Unless otherwise stated, products are available to all states.

      Special Offers

      Discounts and coupons are applied to the merchandise price only. All taxes and delivery charges apply. Limit one per purchase.

      Sales Taxes

      We collect sales tax for shipments to SC and UT.

      • For orders by mail, please include the correct sales tax for your area when filling out the order form. Remember that shipping and handling charges are subject to sales tax where applicable.

        • While we make every effort to ensure the accuracy of all information, we reserve the right to correct catalog errors. Please check your addresses carefully. Postal and delivery services will not forward. We guarantee delivery only to addresses we are given.

          Prices effective for orders received through June 10, 2016. Subject to stock on hand. Shipping & handling charges are based on original price of merchandise. Free and discounted items may be subject to delivery charge.

          Charge Cards are billed at time of shipping. Receipt of your check authorizes Jackson & Perkins to process an ACH debit entry for the amount of your check to your account. The transaction will appear on your bank statement. If we cannot post the transaction electronically, you authorize us to present an image copy of your check for payment. Hard goods ship promptly. Live plants are shipped at the proper planting time for your region. Please see our website for the current shipping schedule.

          Our Mailing List

          Receiving our catalog with different forms of your name? Mail us the labels and indicate your preference. Also, from time to time, Jackson & Perkins makes customer information available to other reputable companies whose products or services we think you might find interesting. Although Jackson & Perkins endeavors to select only reputable companies who share our commitment to customer privacy, we are not responsible for the actions or policies of other organizations. If you do not want to share your information with such other companies, call us at 1-800-292-4769, email us at info@jacksonandperkinscs.com, or send a postcard to: Mailing Address Don’t Share, Jackson & Perkins, 2 Floral Avenue, Hodges, SC 29653. Be sure to include your own mailing address on your postcard or email.