Customer Service

Hours:
Monday-Saturday 8am-8pm ET
If you have questions while visiting our website, please contact us by email or phone. Contact Customer Service: Email us at service@jacksonandperkins.com Call us at 1-800-292-4769
How to Place An Order
Website Orders	Start at our homepage or if you already have the catalog item number, use our Catalog Quick Order service.
Mail Orders	Jackson & Perkins 2 Floral Avenue Hodges, SC 29653
Telephone Orders	1-800-292-4769
FAX Orders	1-800-242-0329

Planting Zones

To ensure your plants thrive, we ship at the perfect time for planting in your region, based on your Planting Zone.

Growing Zone	Earliest Delivery Dates
	Potted Plants & Bulbs	Bareroot Roses
Zones 1 - 3	May 20	May 13
Zone 4	April 22	April 15
Zone 5	April 1	March 25
Zone 6	March 25	March 11
Zone 7	February 25	February 11
Zone 8 - 11	January 28	January 14
These arrival dates are not guaranteed. We take weather conditions (heat, etc.) into consideration, and will ship your plants at the optimal time to ensure their very best condition upon arrival

Not sure what your Planting Zone is? Click here to find out.

Shipping and Handling

Items ordered at the same time may be shipped separately.
Non-plant items - We ship within 7 business days for standard delivery. Delivery times vary.
We Ship at the Best Time for Planting Our expert horticultural staff determines proper planting time in each region of the country, and we ship accordingly. When shipment is immediate, allow up to two weeks after we received your order for delivery (most locations).

Merchandise Total	Standard Delivery 5 business days after shipping to most locations	P.O. Box Delivery 5 business days after shipping to most locations	2 Day Express* 2 business days after shipping to most locations	Overnight* 1 business day after shipping to most locations
Under $9.95	$6.95	Add $5.95 per item	Add $11.95 per item	Add $14.95 per item
$9.95 - $24.94	$8.95
$24.95 - $39.94	$9.95
$39.95 - $49.94	$10.95
$49.95 - $69.94	$12.95
$69.95 - $84.94	$14.95
$84.95 - $99.94	$16.95
$99.95 - $124.94	$19.95
$124.95 - $149.94	$22.95
$149.95 and over	22% of total
Paper Gift Certificates	FREE	FREE	N/A	N/A
EXPEDITED DELIVERY SERVICES Add per item rate to the standard shipping and handling charge.

Delivery & Processing charges are based on regular price of merchandise. Standard Delivery and Processing charges are intended to compensate our company for costs incurred to process, prepare, and transport your order and to cover related customer service. Shipping time is accurate to most locations.

How We Ship

We want you to be completely satisfied with your purchase and the way in which it's delivered. Our custom containers have been extensively tested to ensure your merchandise arrives just as perfect as you see it on our website. Nobody delivers like we do.

2 Day Express

(2 business days guaranteed) Adds $14.95 per item to the standard delivery charge.

Fresh-cut Evergreen Gifts® Service

All fresh-cut evergreens are rush-shipped direct from our grower to ensure the freshest, longest lasting holiday displays. An additional $5 or $10 is added to the standard delivery charges for these items.

Garden Fresh Express® Service

All live plants and evergreens are shipped via 2-3 Day Delivery directly from our grower.
Alaska and Hawaii DeliveriesTo ensure that your order arrives in perfect condition, we recommend shipping to a street address, not a P.O. Box. Shipments to Alaska and Hawaii are sent via Express Delivery only. For Alaska and Hawaii shipments, please add $20.00 per order to the Standard Shipping & Handling charge, and allow one additional day for delivery. Although we are able to offer shipping to AK and HI we are unable to ship where horticultural restrictions apply. Potted plants to HI are still excluded.

For Canadian and Foreign Deliveries

We are not able to ship to Canadian, International or APO / FPO addresses.

Heavy & Oversized Products

Some products require an additional handling charge. You'll find it noted in the product description when shopping on our Website. Please note some heavy or oversized items are not available for Express or Overnight shipping. Some items may require special freight service to your shipping address.The freight company will contact you to arrange a delivery time.

Delivery Guarantee

While we make every effort to ensure the accuracy of all information, we reserve the right to make corrections if an error does occur. Please check all addresses carefully. Postal and delivery services will not forward. We guarantee delivery only to the addresses we are given.

Payment

For Internet, telephone and FAX orders, we accept VISA, MasterCard, Discover Network, and American Express - please include card number and the month and year it expires. If you would like to use more than one Gift Card, please call 1-800-292-4769 to order. If you intend to mail your order, we accept credit cards and personal checks. Credit cards are billed at time of order. Please note, free items incur shipping charges.

Sales Tax

We collect sales tax for shipments to SC.

•For orders by mail, please include the correct sales tax for your area when filling out the order form. Remember that shipping and handling charges are subject to sales tax where applicable.
•For telephone orders, we will gladly calculate the correct sales tax for your order.
•For orders online, your sales tax will be automatically calculated and billed to your credit card.

Security & Privacy

You can order confidentially. Our online shopping is secure. We've taken every precaution to protect sensitive data sent to us over the Internet. All personal and credit card information entered on your order is transmitted in an encrypted form for your safety. We work hard to protect the security of your information by using Secure Socket Layer (SSL) technology, the current standard for secure transactions over the Internet. There are some simple measures that you can take to promote protection of your information. First, to help protect the security of your account, do not share your password with others. Also, remember to "log-off" after using any of our on-line services when you have finished using the website on a public computer. While we strives to protect your information by using SSL and through measures to protect our system, such security cannot be ensured. Consequently, we do not ensure or warrant the security of information you transmit, and you do so at your own risk.

Privacy Policy

Effective: October 15, 2003

Information Collection and Use

Jacksonandperkins.com collects information from our shoppers at several different points on our website and in our customer service center, and is the sole owner of this information. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.

Registration

To enjoy all the services of Jacksonandperkins.com, including a quicker checkout, access to order history and a personalized address book, you must first complete the registration form.

Order

We request information from you on our order form. Here we request you provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, this contact information is used to get in touch with you.

Cookies

To help us conduct our business and deliver the most relevant products and services available, we gather and analyze information about our customers (among other things, by using cookies).

Log Files

We use IP addresses to analyze trends, administer the site, track user's movement, and gather broad information for aggregate use. IP addresses are not linked to personally identifiable information.

Sharing

We may occasionally partner with another party to provide specific services, such as broadcasting email messages. We will only provide contact information necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Links

Jacksonandperkins.com may occasionally contain links to other sites. Please be aware that Jacksonandperkins.com is not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Surveys & Contests

From time-to-time we may request information from you via surveys or contests. Participation in these surveys or contests is completely voluntary. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). We will use contact information to notify the winners and award prizes. Survey information will assist us in improving our products and services, and in providing you with an enjoyable shopping experience. None of the information from a survey is used on an individual basis. All information is compiled into statistical groupings only and is not retained for any other use.

Security

Jacksonandperkins.com takes every precaution to protect your information. When you submit sensitive information via the website, we protect your information both online and offline. When we request sensitive information (such as credit card, name, address, etc) on our registration/order form, that information is encrypted and is protected with the best encryption software in the industry - SSL. When you are on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just "surfing." While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect your information off-line. All of our users' information, not just the sensitive information mentioned above, is protected.

Site and Service Updates

We email you to communicate with you about your Internet, telephone and mail orders. You may choose to opt-out of receiving email communications about your orders.

Email Communications

You may choose to receive occasional email communications regarding our site, partner offers, special offers or services, products or newsletters. We will only send you these emails if you give us permission, and you may choose to stop receiving them at any time.

Choice/Opt-Out

You will always have the opportunity to "opt-out" from receiving email communications from us. Opt-out information is provided with every marketing email, or you may contact us at service@Jacksonandperkins.com to request your name be removed from our list

Changing or Deleting Information

You may change any contact information you have provided us by accessing the Account Services section located on the My Account link at the top left of each Web page or by writing us at the address provided below.

Notification of Changes

If we ever change our privacy policy, we will post those changes on our Customer Service page. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will not do so without first gaining your permission. Please contact us at service@Jacksonandperkins.com with any questions or comments about our privacy policy or contact us at: Jackson & Perkins
2 Floral Avenue
Hodges, SC 29653